What if I try your services and decide I'm not satisfied? top
We offer a 30 day money back guarantee. If you decide you are not satisfied with our services we will provide you with a prompt refund, providing you did not violate our terms of use.
How long does it take for an account to get activated? top
Please allow up to 24 hours for hosting accounts to be set up. We have most hosting accounts set up within a couple of hours, depending upon our workload. Reseller accounts will also be set up within a 24 hour time frame providing we have sufficient ip's available. In cases where we do not have enough ip's available reseller accounts will be set up as soon as we get more issued.
What are Subdomains? top
An example of a subdomain is http://webpage.yourdomain.com/
What are Addon Domains? top
Example: http://yourdomain.com/addon where addon is a folder created that your second domain resolves to. The additional domains go to folders inside your hosted domains but do not have their own control panel like hosted domains like the reseller accounts provide.
What are Parked Domains? top
When you have more than one domain resolve to the same website. One hosted domain with mutliple domains going to that same domain is an example. This is also referred to as pointing one domain to another.
How do I manage my settings such as email accounts, subdomains, and MySql databases? top
Every hosting account comes with a control panel that allows you to add and remove these (limited by the amount of what package you choose).
Every reseller account comes with WebHosting Manager and you can add domains as well as choose how many subdomains, email accounts, etc. that each site created will receive.
What sort of website statistics do I get? top
Raw access logs, graphical layouts, and text readouts of the visitors to your site. These cover everywhere from where they came from to what browsers they were using.
Do you host adult sites, warez sites, download sites, or programs that are cpu intensive? top
No. Child safe content only, and download sites bog down a server too much hampering the performance of other customers websites. To make things fair for all users on the server we also do not allow scripts such as message boards that run off text databases.
Can I mass mail email to people? top
No. Spamming is not allowed. If you have a mailing list where people ask to be on your list (opt-in lists) then mailing on larger scales is fine. If you have a long list please email us at host@dcwebpro.com to determine if it will be ok.
What about backing up my site contents? top
Backing up the contents of websites is the users responsibility. You can backup your website from within your control panel and backup your databases using PhpMyAdmin. DCWEBPRO is not and will not be responsible for the contents of peoples websites. However, we do backup files incase of accidental data loss.
How often can I access my website and ftp into it? top
24 hours a day, 7 days a week
When will I be able to view my website via it's domain name? top
It can take up to three days to propagate throughout the web but usually within 48 hours your site should be visible using it's domain name.
What are the specs of the system my site(s) will be on? top
The minimum specs of the servers are:
Operating system: Red Hat Linux 7.x
Processor: 2.4 GHZ
Ram: 1.5GB min.
What are some of the paths? top
Perl: usr/bin/perl
Sendmail: usr/sbin/sendmail

Can I use CGI programs outside of the CGI folder? top
Yes. CGI is enabled to work anywhere within your website
When I ftp into my website where do I put my files? top
Upload all of your files to the "www" folder.
Can I check my email from within my website for when I am away from my home computer? top

Yes. You can access your email from within your control panel.
You can also check email through http://yourdomain.com/webmail/

Network and Bandwidth top 
  • 24x7x365 Network Monitoring
  • All critical ports are monitored including: FTP, HTTP, SMTP, HTTPS, SSH, POP3
  • Cisco powered network
  • 100Mbps connections, burstable
  • 100% Fiber-optic, OC-48 Backbones
  • Connections:
    Verio
    Global Crossing
    He.net
    Level3
    MFNX
I need more assistance. Where do I go? top

You can email us at anytime 24/7 at host@dcwebpro.com